Job Description

Job Title: Operation Manager

Job Summary

We are looking for an experienced and highly organized Operation Manager to lead the Project Management Department, ensuring projects are delivered on time, within budget, and aligned with company goals. The role requires strong leadership, planning, and cross-team coordination to drive operational excellence and support strategic initiatives.

Key Responsibilities

Operation and Risk Plans

  • Lead the development of strategic plans for events, including objectives, timelines, and key performance indicators (KPIs).

Operational Oversight

  • Supervise day-to-day operations of the project/event management team.
  • Implement and monitor standard operating procedures (SOPs) to enhance consistency and quality.

Budget Oversight

  • Develop and manage budgets for each event/project, ensuring expenditures align with financial projections.
  • Conduct financial analyses post-event to assess adherence and identify cost-saving opportunities.

Logistics Management

  • Oversee logistics including venue setup, equipment rental, and transportation coordination.
  • Ensure logistical elements align with timelines and operational needs.

Risk Assessment and Management

  • Identify potential risks and develop mitigation plans.
  • Ensure compliance with safety regulations and industry standards.

Team Leadership and Development

  • Recruit, train, and mentor project management staff, fostering collaboration.
  • Conduct performance evaluations and provide feedback to build team capabilities.

Event Evaluation and Reporting

  • Conduct post-event/project analyses against KPIs and provide detailed reports.
  • Gather and analyze data to enhance future planning and execution.

Innovation and Industry Trends

  • Stay current on industry trends, best practices, and technologies.
  • Encourage innovative and creative approaches to event/project delivery.

Required Skills and Qualifications

  • Bachelor’s degree in a related field.
  • 3–5 years of experience in project or operations management with proven success.
  • Previous experience in the events industry is highly preferred.
  • Proficient in project management tools (e.g., Agile, Scrum, MS Project).
  • Strong leadership, team-building, and communication skills.
  • Excellent analytical and strategic thinking abilities.
  • Ability to thrive in a fast-paced, collaborative environment.
  • PMI Risk Management Professional / CRM certification preferred.